easyTicket – Support Ticket Knowledgebase Script

Overview

There is often a communication gap between the customer and the business, easyTicket bridges this gap by offering a quick and user-friendly platform for your customers and clients to request and receive help and support. For commonly asked questions or queries, easyTicket includes a comprehensive knowledgebase system. To increase productivity and efficiency, agents are able to search tickets in a number of ways and forward tickets to more appropriate agents.

Demo login

Agent

[email protected]

agent123

Client

[email protected]

client123

Features

• Client panel
• Agent panel
• Admin panel (with site settings)
• Knowledgebase
• Ticket system
• Priority settings
• Search by ticket name or reference
• Client and re-open tickets
• Mute and unmute unwanted client accounts
• Ticket category management
• Canned responses
• Auto-assign tickets to agents
• ..and more!

Requirements

• MySQL server
• PHP installed (any version)

Instructions

1. Unzip easyTicket to the desired directory on your server
2. Create a MySQL database and associated user
3. Set the 4 database variables in system/settings.php
4. Navigation to index.php in your web browser
5. Follow the 2-step install wizard instructions
6. You are done!