Support Ticket System PHP

Overview

A simple ticket system for customer service or another department. 
Written in PHP, this system is very simple and clear to anyone. 
You can create operators with different access rights, 
add comments to created tickets and attach (upload) attachments. 
There is information on the number of open and closed 
tickets and the total number of tickets, also shows how many tickets were made by the operator. 
You can change, create, and delete operators. There is an installer.

Features

– Ticket Management
– Operator Management
– System setup (company name, domain, server email address).
– Changes in operator / administrator / superradmin settings
– Sending the number of the created ticket to the email for the client.
– Download files, attachments
– Billing(Invoices)
– Superradmin can disable login
– Statistics of tickets and operators
– Operators can add comments to tickets
– Notification of the client about the opening and closing of the application by e-mail and sms(Intel-Tele)

Requirements

PHP 5.6, 7 or more

MYSQL 4, 5 or more

Instructions

1. Install.
1.0. Unzip zip archive (file).
1.1. Copy all files to the root of your site (on your hosting).
1.2. Open your site in a browser (installation will begin).

2. Dashboard.
2.0. The main page shows general statistics and information about Superadmin.

3. Add new operator.
3.0. Creating an operator.

4. All operators.
4.0. Operator Management (CRUD).

5. Add new ticket
5.0. Creating new ticket.

6. Open tickets.
6.0. Tickets Management (CRUD).
 
6. Close tickets.
6.0. Tickets Management (CRUD).

7. System.
7.0. System control.