Info
| Name | Call Center Real time PHP |
| Market | codester.com |
| Category | Miscellaneous |
| Tags | agents, asterisk, call center, hybsys, management, queues, real time, statistics, voip |
Overview
Call Center Real time is designed to help Call center management to utilize use of the call center agents. It is designed to be shown on large TVs inside call centers in order to monitor call flow, agent’s availability, etc.
Features
- Shows unlimited Queues from your VoIP server
- Shows your call center Agents Status – Offline, Online/Free, Talking, Transferring call etc.
- Shows number of calls processed by Agent since last log on to queue
- Shows customer Caller ID while talking to an Agent, Call duration, etc.
- Shows useful real time information as per queue
- CSS design for easy re-formatting
- Your company information – directly from the config file – no need to navigate through the code
Requirements
- WEB Server
- PHP 4,x or higher
- Asterisk VoIP server with Asterisk Manager Interface configured
Instructions
1. Place extracted files somwhere in your WEB Server Root
2. Edit the file named config.php and fill it with your actual values
3. Open up a Web Browser of your choice and navigate to the folder you exctracted our files in
